Privacy policy

Last updated: June 10, 2026

Acacia Woods Spa Resort (“we,” “our,” or “the Resort”) operates the platform acaciawoods.com. We are committed to safeguarding the personal data of our global guests in strict accordance with the Kenya Data Protection Act, 2019, and international privacy regulations.

1. Data collection categories

We capture necessary personal markers to ensure high-end concierge delivery: identity parameters (name, passport identifiers, nationality), transaction metrics (secure payment logs via integrated checkout), and itinerary coordinates collected during reservation inquiries.

2. Processing operations

Your information is processed to execute direct accommodation requests, manage therapeutic reservations at our Wellness Pavilion, process secure transactions, and maintain direct communications via our WhatsApp concierge pipeline. We never sell, lease, or distribute your private information to third-party marketing syndicates.

3. Data retainment & rights

Guests maintain structural sovereignty over their records. You retain the absolute right to request access to, modification of, or total erasure of your personal telemetry from our offline repositories and edge databases. For compliance issues, address requests directly to compliance@acaciawoods.com.